When I was looking at the Club Penguin terms of services to make the post about not being allowed to create graphics (which you can read by clicking here), I stumbled across something interesting about Sled Racing. (Get it, stumbled, sled racing?) One of my favourite things about Club Penguin is being able to play multiplayer games with friends. Card Jitsu has always been my favourite but Sled Racing is also quite cool to challenge your friends in. But are you really challenging your friends? Turns out that isn’t always the case.
The “Game Play and Latency” section in the terms of service for Club Penguin states the following.
So toboggan races, which is basically a fancy way of saying sled races, could be simulated. This means that your opponent might not actually be sitting at a computer screen somewhere in the world and pressing a button to avoid falling over. Next time you challenge your friends and you lose, say that you cheated! However, this is to “avoid delays in game play” so I assume that the whole match isn’t simulated, only a few seconds of it may be. What’s worse is that it uses Sled Racing as an example meaning other games like Card Jitsu might be simulated too! Yet is that really case?
Often when a multiplayer game ends, people say “good game” or “unlucky” and they sometimes share screenshots of their win/loss (not on Club Penguin). I’d say that almost all the time, everyone agrees who wins and that there was no simulation involved. Why then has Club Penguin included this into their terms of service? It seems confusing to me. What better way to clarify something than to ask Club Penguin themselves?
I asked Club Penguin why their terms of conditions say it’s simulated and they said the following. They sent me two useless emails saying things like “the Sled Racer app is a single player game” even though I clarified it was the online version I’m talking about. Eventually I got this out of them.
I am assuming that by online you mean the mini game in Club Penguin. This is played against real penguins and the the best of our knowledge not simulated. I am afraid that we are here to support Club Penguin and issues player may have in the game, as such we can not speak to in regards to our Terms of Service.
If you have any questions regarding Club Penguin game play, or are having any issues in the game be sure to let us know.
Club Penguin Support
I do not understand what they mean by “to the best of our knowledge” as this should be a question which is a confirmed yes or no. I also don’t understand why we cannot question their Terms of Service. I expressed this in my reply and I then got the following email.
The Terms of Service is a legal document and as such we do not support it. We are here to support Club Penguin specifically regarding issues that may arise and game play troubles. I am afraid that we will not be able to answer unrelated questions going forward.
As always if you have any questions or issue with Club Penguin be sure to let us know!
Club Penguin Support
It definitely suggests that they are trying to cover up something. What that is, I’m not sure but I don’t notice anything wrong with their games. It definitley does not seem simulated and I have already expressed my reasons why. Perhaps this is something that should just be removed from the terms and conditions. If Club Penguin can’t tell us why it’s there, I don’t think anyone else will.